FEATURES PRODUCTS BLOG

Would you like an affordable, easy to implement system that creates more energetic, focused staff?

Would you like to improve your bottom line? Reduce ACC costs? Increase productivity?
Contact Centres, whether inbound or outbound, are only as good as the people that manage the call.

BEIntent.com is a desktop engagement programme that has tools specifically designed and proven to help your agents make the most of each call and their day.

Personalised to each staff member, the programme helps staff take control of their state of mind and each call. Exercises help inspire, motivate and enable staff to improve customer service and support. Confidence boosters and stress management tools help uplift mood and energy and refocus staff when dealing with difficult customers.

We've removed the barriers to a happy and more resilient call centre environment:

  • Personlised to each staff member and each day
  • Affordable, effective and measureable
  • Immediate and easy to implement
  • Fun and interactive preventitive DPI (discomfort, pain and injury) exercises
  • Personal planning, organization and communication exercises
  • Health, nutrition, immune boosters and fitness motivators
  • Home and office tools, available 24/7

It's a highly effective, affordable engagement tool that directly impacts on your environment and your results.

 

 

Get started today > Call us on 09 376 0706 or Suzanne Hall (Company Director) on 021 825 672 to get your people choosing to succeed

And here is some feedback from call centre staff using the programme:

  • "BE Intent is better than taking a cigarette break"

  • "It truly felt like something that was all about me - to support, and motivate me in the day"
  • "It was great, from day one I felt better able to handle unhappy customers"
  • "We found the My Fix tools a really great option for overcoming difficult customers"
  • "It helped me feel more confident and in control of my calls"

 

Here's a site that we recommend for benchmarking and getting the latest research globally on what's happening in the contact centre world: